Meet Bob Phibbs

The World’s Leading Expert on
Brick-and-Mortar Retailers

For over 30 years now, Bob Phibbs, the Retail Doctor, has been helping retail companies all over the world discover their edge and dominate their markets.

With a proven track-record, Bob’s retail consulting approach will help your company lift sales, foster customer loyalty, train effective teams, and create powerful marketing strategies. Are you a pureplay retailer looking to open your first popup shop or a seasoned veteran? Don't settle for mediocre retail performance. Bob will teach you the secrets to unrivaled retail success. Your retail transformation starts here.

Have Bob Consult For Your Brand

Put 30+ years of retail success to work for your brand.

“If I hadn’t been there to witness it myself, I wouldn’t believe it.” Anissa Burell-Butler, Tru Vue

Have Bob Personally Train Your Team

A radical revolution in on-site retail sales training

Learn how to close more sales with a personal session with the Retail Doctor himself.

Instead of focusing on the old ABC: Always Be Closing, Phibbs shows how sales are most often lost much earlier in the interaction because the customer for your luxury brand, service or product simply doesn’t trust you.

"My Only Regret Is That We Didn't Do It Sooner."
KURT RACHDORF |LEGO

No amount of closing tricks, gimmicks or techniques are going to be shared by Bob. In fact this retail sales training with the Retail Doctor himself, will teach you quite the opposite and with good reason.

Those old techniques just don't work...

Learn what really matters. Humans meeting other human beings.

Once your staff can model that and engage strangers and become trusted advisors, you can really sell your merchandise or services.

Hire Bob as a Sales Trainer, then continue to sales greatness by encorporating his interactive online training SalesRX for your team.

What Bob's Sales Training Program Includes:

Bob's Five Parts to a Successful Sale

The Greeting

  • The words to use to begin any encounter on the floor, in your showroom, the clients’ home, or on the phone
  • Which attitude builds sales, which kills it and how to consistently make yours deliver the sale
  • How to let customers settle and how not to spook them to leave
  • The crucial questions to avoid and what to say to build trust further
  • How to showcase all of your store in a simple format that can be used with all of your customers

Windows of Contact

  • The “secret sauce” that makes all of it work
  • How to recognize when they appear whether in-person or on the phone
  • How to decide which windows to go through – and which to avoid

Your question

  • What to say, and what to avoid in your unique situation to get customers to “open up” to you
  • What role it has in the sale to continue the work you’ve done in the previous two parts

Features and benefits

  • Yes, its the same idea and what you’ve probably thought you knew
  • What gets mentioned, what doesn’t and what many people who sell commonly miss

Closing with an add on

  • The sale naturally happens if you approach it right and built trust
  • Common objections handling
  • Where the profit in the sale comes from

What Clients Are Saying

“A Shift In Paradigm”

“With Bob’s five steps to selling; there has been a shift in paradigm. If I hadn’t been there to witness it myself, I wouldn’t believe it.”

Anissa Burell-Butler
Tru Vue

“The Sessions Are Fun And Memorable”

“Bob’s style makes the sessions fun and memorable, his message is actionable, with a to-do list for the attendees that grows their business.”

Ron Spies
Hunter Douglas Window Fashions

Get the Retail Doctor’s prescription for success.

Each client has different needs so click the button below to talk with Bob about how you can transform any team into sales professionals.

Hire Bob As A Trainer
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